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Senior Cloud Operations ( Support) Engineer/Technical Account Manager

Senior Cloud Operations Engineer/Technical Account Manager

Technically manage one of our largest customer accounts!
Work with customer contacts across the Globe solving complex technical issues.

2nd Watch (www.2ndwatch.com) is a global systems integrator based in the US, and we specialize in helping enterprise customers migrate their infrastructure to the cloud using the majority of opensource technologies. We’re well funded, growing rapidly and have already established an impeccable track record of customer success across the country.

We're building our team with talented and passionate Systems Engineers to lead the resolution of complex software and infrastructure-related technical issues in Cloud Services.

We’re hiring exceptional Level 3 Support Engineers to work with our enterprise customers. 2nd Watch puts our customers first and we obsess over ensuring their trust is our first priority. To earn that trust in a constantly changing technology arena like cloud-computing, it requires building a world-class team to tackle unforeseen challenges.  You will be responsible for supporting, maintaining, configuring and troubleshooting a wide range of services spanning Microsoft and Linux platforms. 

Responsibilities:

Provide support and resolution for complex technical issues
Manage technical issues from their inception through to completion
Work with Cloud vendors, as necessary, to escalate issues, when necessary, and coordinate fixes
Install, configure, administer, and monitor cloud-based infrastructure
Implement and maintain the monitoring and alerting of production and corporate servers/storage (Nagios including add-ons and wrappers, NewRelic, DataDog, Splunk, AWS CloudWatch)
Validate the architecture and use cases of 2ndWatch, Microsoft and Amazon services in the customer support cycle 
Perform regular security reviews including recommending gaps in infrastructure not meeting compliance rules (PCI, SOC2, HIPAA etc), document systems, processes, and procedures
Feed market intelligence and potential product improvements to the exec and technical team and development team
Expert development of run books and system configuration and architecture documentation
Continuously improve your skills, product expertise, and knowledge on related technical topics
Mentor Junior Engineers
Ensure that our applications and infrastructure are designed and implemented to the highest security standards thus maintaining and enhancing customer trust
Evangelize security within 2nd Watch and be an advocate for keeping customer information secure
Working as part of a team for a 24/7 rotating schedule

Requirements:

Bachelor’s in Computer Science or related discipline
Experience working in large enterprise environments
3+ years of hands on experience with AWS based deployments; experience with other cloud platforms a plus
Basic understanding of Compliance standards and rules for PCI, SOC2, and HIPAA is required
Strong working knowledge of Linux including Red Hat, Centos, and Ubuntu is a must
7+ years combined Windows and Linux system administration experience; no less than 2 years in either field
Working knowledge of Microsoft SQL Server and Oracle database administration activities including backup strategies and alerting
Experience with performance tuning for Linux and web applications
Experience in clustered/dynamically scaling systems
Python, Perl, Bash, or WSH experience a plus
Automation experience a plus; Jenkins, Chef, Puppet, CloudFormation
Experience with cloud monitoring solutions is a plus, (i.e. AWS Cloudwatch, Nagios, New Relic, Pingdom, and PagerDuty API integration)
Experience using opensource technology is a plus
You will have access to several customer production sites and applications.  Confidentiality and non-disclosure of client information is a requirement and non-negotiable 
Familiarity of a disaster recovery process and reporting security breaches is desired
Familiarity with and experience working with the following compliance standards: Sarbanes Oxley, HIPAA, PCI (Add more if needed)

 

In return we’ll give you the opportunity to help build something truly spectacular!

About 2nd Watch

2nd Watch is an enterprise workload management provider that helps companies accelerate data center capacity growth through adoption of the public cloud.  The company’s public cloud-native services and tools implement and automate critical workload management processes including migration, procurement, provisioning, operations, financial management, and governance. 2nd Watch has helped hundreds of customers increase agility and lower operation costs by shifting workloads into more than 75,000 instances in the public cloud. The venture-backed company is headquartered in Seattle, Washington.

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