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Cloud Operations Engineer – Tier 2

Who is 2nd Watch?

2nd Watch is an AWS Premier Partner providing managed cloud services to enterprises and a recognized leader among Managed Service Providers (MSPs). The company's subject matter experts, software-enabled services and cutting-edge solutions provide companies with tested, proven, and trusted solutions, allowing them to fully leverage the power of the public cloud seamlessly and within their own organizational constraints. 2nd Watch solutions are high performing, robust, increase operational excellence, decrease time to market, accelerate growth and lower risk. Its patent-pending, proprietary tools automate everyday workload management processes for big data analytics, digital marketing, line-of-business and cloud native workloads. 2nd Watch is a new breed of partner that tailors solutions for enterprises including design, deploy and managed cloud solutions. 2nd Watch has more than 400 enterprise workloads under its management and more than 200,000 instances in its managed public cloud. The venture-backed company is headquartered in Seattle, Washington. To learn more about 2nd Watch, visit or call 888-317-7920.

Why 2nd Watch?

2nd Watch is in growth mode, and we are looking to build out our existing teams this year. From Managed Cloud Services to Cloud Enablement, Operations, Application Development, DevOps, Automation, Product Development, and everything in between…we are looking for superstars.  Our teams are setting industry-level standards around AWS product management and delivery, and we are looking for like-minded, focused candidates to join us.   We're building our team with talented and passionate Cloud Consultants who will have the opportunity to help shape and deliver on a broad use of Amazon's utility computing web resources. 

Where you fit:

2nd Watch has a unique company culture and working environment that live and breathe success and promote pushing the envelope every day in your respective role at the company.  This is what drives our teams.   Getting our attention takes creativity, ingenuity, a desire to improve each day, and a track record of caring about who you are affecting, both positively and negatively, while you are getting the right stuff done.

We are looking for a the most technically forward-thinking, cloud-passionate employees in the world and work daily to align our core values with those that we hire - Fearlessness, Tenacity, Humility, Customer Focus, Empowering One Another, Working Together, Winning as a Team, Honesty, Transparency, Having FUN – these are all key elements to who we hire. 

Position Title:

Cloud Operations Engineer – Tier 2  

The ideal candidate is someone who:

·       Operates with the highest levels of integrity

·       Thinks Big and takes on Big Challenges

·       Has a continuous thirst for knowledge and is a perpetual learner

·       Strives to make themselves and everyone around them better

·       Has a passion for technology

 Expertise you bring:

  • ·       Provide support and resolution for complex technical issues
  • ·       Install, configure, administer, and monitor cloud-based infrastructure
  • ·       Implement and maintain the monitoring and alerting of production and corporate servers/storage (Nagios including add-ons and wrappers, NewRelic, DataDog, Splunk, AWS CloudWatch)
  • ·       Validate the architecture and use cases of 2ndWatch, Microsoft and Amazon services in the customer support cycle 
  • ·       Perform regular security reviews including recommending gaps in infrastructure not meeting compliance rules (PCI, SOC2, HIPAA etc), document systems, processes, and procedures
  • ·       Feed market intelligence and potential product improvements to the exec and technical team and development team
  • ·       Expert development of run books and system configuration and architecture documentation
  • ·       Continuously improve your skills, product expertise, and knowledge on related technical topics
  • ·       Mentor Junior Engineers
  • ·       Ensure that our applications and infrastructure are designed and implemented to the highest security standards thus maintaining and enhancing customer trust
  • ·       Evangelize security within 2nd Watch and be an advocate for keeping customer information secure
  • ·       Working as part of a team for a 24/7 rotating schedule

Education, skills and experience you possess:

  • ·       Bachelor’s in Computer Science or related discipline
  • ·       Experience working in large enterprise environments
  • ·       3+ years of hands on experience with AWS based deployments; experience with other cloud platforms a plus
  • ·       Basic understanding of Compliance standards and rules for PCI, SOC2, and HIPAA is required
  • ·       Strong working knowledge of Linux including Red Hat, Centos, and Ubuntu is a must
  • ·       7+ years combined Windows and Linux system administration experience; no less than 2 years in either field
  • ·       Working knowledge of Microsoft SQL Server and Oracle database administration activities including backup strategies and alerting
  • ·       Experience with performance tuning for Linux and web applications
  • ·       Experience in clustered/dynamically scaling systems
  • ·       Python, Perl, Bash, or WSH experience a plus
  • ·       Automation experience a plus; Jenkins, Chef, Puppet, CloudFormation
  • ·       Experience with cloud monitoring solutions is a plus, (i.e. AWS Cloudwatch, Nagios, New Relic, Pingdom, and PagerDuty API integration)
  • ·       Experience with Virtualization technology: Citrix, VMware
  • ·       Experience using opensource technology is a plus
  • ·       You will have access to several customer production sites and applications.  Confidentiality and non-disclosure of client information is a requirement and non-negotiable 
  • ·       Familiarity of a disaster recovery process and reporting security breaches is desired
  • ·       Familiarity with and experience working with the following compliance standards: Sarbanes Oxley, HIPAA, PCI (Add more if needed)

Benefits and Perks of working at 2nd  Watch :

Beyond an amazing, collaborative work environment, great people and inspiring, innovative work, we have some great benefits and perks:

  • Competitive salaries and all employees are bonus eligible
  • 401(k) with company stock plans to all employees
  • 100% paid medical, dental and vision coverage for all employees and 90% paid for family, along with other wellness and disability plans
  • No limit / regulation on Paid Time Off – We let you manage yourself. 
  • Catered lunches, fully stocked kitchens, focus on Philanthropy and giving back to the communities we support




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