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Sr. Project Manager - Cloud Solutions

Who is 2nd Watch?

2nd Watch is an AWS Premier Partner and a Microsoft Azure Gold partner providing managed cloud services to enterprises and a recognized leader among Managed Cloud Providers (MSPs). The company's subject matter experts, software-enabled services and cutting-edge solutions provide companies with tested, proven, and trusted solutions, allowing them to fully leverage the power of the public cloud seamlessly and within their own organizational constraints. 2nd Watch solutions are high performing, robust, increase operational excellence, decrease time to market, accelerate growth and lower risk. Its patent-pending, proprietary tools automate everyday workload management processes for big data analytics, digital marketing, line-of-business and cloud native workloads. 2nd Watch is a new breed of partner which tailors solutions for enterprises, including design, deploy and managed cloud solutions. 2nd Watch has more than 400 enterprise workloads under its management and more than 200,000 instances in its managed public cloud. The venture-backed company is headquartered in Seattle, Washington. To learn more about 2nd Watch, visit www.2ndwatch.com or call 888-317-7920.

Why 2nd Watch?

2nd Watch is in growth mode, and we are looking to build out our existing teams this year. From Managed Cloud Services to Cloud Enablement, Operations, Application Development, DevOps, Automation, Product Development, and everything in between…we are looking for superstars.  Our teams are setting industry-level standards around AWS product management and delivery, and we are looking for like-minded, focused candidates to join us.   We're building our team with talented and passionate professionals who will have the opportunity to help shape and deliver on a broad use of the public cloud to enterprise organizations.  

Where you fit:

2nd Watch has a unique company culture and working environment that live and breathe success and promote pushing the envelope every day in your respective role at the company.  This is what drives our teams.   Getting our attention takes creativity, ingenuity, a desire to improve each day, and a track record of caring about who you are affecting both positively and negatively while you are getting the right stuff done.

We are looking for a the most technically forward-thinking, Cloud-Passionate employees in the world and work daily to align our core values with those that we hire - Fearlessness, Tenacity, Humility, Customer Focus, Empowering One Another, Working Together, Winning as a Team, Honesty, Transparency, Having FUN – these are all key elements to who we hire. 

Position Title:

Sr. Project Manager – Cloud Solutions

  • The ideal candidate is someone who…
  • Has extensive hands-on project management experience implementing complex solutions
  • Works directly with customers and is responsible for delivering excellent implementation and deployment services 
  • Has a strong background in technology (networking infrastructures)
  • Implements technical solutions
  • Enjoys customer-facing and partner-facing roles

 

We’re hiring a Sr. Project Manager to work with our enterprise customers.  2nd Watch puts our customers first and we obsess over ensuring their trust is our first priority.  To earn that trust in a constantly changing technology arena like cloud-computing, it requires building a world-class team to tackle unforeseen challenges. 

This role is a critical juncture between our services and client happiness. You will help our customers design and deploy on AWS, Azure or other public cloud platforms, which will involve coordinating teams from the customer, partners and many internal 2W teams (e.g., service teams, Professional Services, Sales, Account Management, Solutions Architecture and Managed Services). This position will help 2W exceed customer expectations.

Responsibilities:

  • Lead successful professional services projects to achieve customer delight while achieving expected financial results
  • Provide technical input and review to ensure that the customer requirements are understood and that the correct professional services products and solutions are quoted
  • Manage project participants, resources, and deliver projects on schedule within projected budget
  • Manage customer expectations and project scope from order through delivery, ensuring the financial and technical viability/quality of each project at all times
  • Manage multiple concurrent projects with the correct amount of business and technical acumen
  • Manage day-to-day activities of the project, including order verification, customer meetings, work packages and specifications, account team liaison, QA of service, and closure items
  • Identify, resolve, and communicate project issues to all key stakeholders in a timely manner
  • Participate in Professional Services solution development efforts, solution documentation, and knowledge management
  • As part of 2nd Watch's continuous improvement process, drive improvements in delivery methodologies and processes based on after-action assessments 
  • Ensure that our applications and infrastructure are designed and implemented to the highest security standards thus maintaining and enhancing customer trust
  • Evangelize security within 2nd Watch and be an advocate for keeping customer information secure

Requirements:

  • Minimum of a Bachelor's degree and 10 years consulting and/or industry experience
  • At least 6 years of experience managing transformation initiatives for mid to large scale organizations (min. of 2 full life cycle implementations)
  • Demonstrated success managing complex projects in a Fortune 2000 enterprise with matrixed organizations
  • Manage day to day interactions with executive clients and sponsors
  • Experience developing work plans for components of engagements, coordinating activities between work streams and identifying changes in scope
  • Experience designing deliverable content to precisely reflect the engagement contract and client needs and strive to improve deliverable quality
  • Experience developing work plans for components of engagements, coordinating activities between work streams and identifying changes in scope
  • Experience designing deliverable content to precisely reflect the engagement contract and client needs and strive to improve deliverable quality
  • Strong client relationship skills, and ability to work with client Business and IT leadership
  • Experience working with cloud (IaaS/PaaS/SaaS), digital, and analytics solutions
  • Ability to take major ownership in orchestrating client workshops and customer interactive sessions
  • Develop and nurture long-term client relationships to achieve goals for the client’s business and for 2nd Watch
  • Drive business priorities - Identify and solve the stated and latent business requirements for the client
  • Present results to senior management through insightful recommendations. Create the need for 2W by engaging with senior business stakeholders on business priorities
  • Ensure service delivered is consumed and tangible business impact is created
  • Build positive relationships with clients by understanding their business and institutionalizing the AWS/Azure (cloud) within their business environment
  • Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk
  • Strong client relationship skills, and ability to work with client Business and IT leadership
  • Experience working with cloud (IaaS/PaaS/SaaS), digital, and analytics solutions
  • Ability to take major ownership in orchestrating client workshops and customer interactive sessions
  • You will have access to several customer production sites and applications.  Confidentiality and non-disclosure of client information is a requirement and non-negotiable 
  • Familiarity of disaster recovery process and reporting security breaches is desired
  • Familiarity with and experience working with the following compliance standards: Sarbanes Oxley, HIPAA, PCI
  • Travel up to 50%

Required Skills & Competencies:

  • Possess strong analytical/logical thinking skills and clarity of thought to identify and solve business problems
  • Ability to learn complex businesses very quickly, define problems accurately while paying attention to detail in the solution
  • Ability to manage and multi-task under tight deadlines
  • Strategic management perspective, strong interpersonal and communication skills
  • Excellent interpersonal and team management skills
  • Ability to provide educational guidance in a simple, straight forward way.
  • Microsoft Excel, PowerPoint and MS Project (Advanced)
  • Strong understanding of Program management role, methodologies, and processes.
  • Excellent analytical thinking, technical analysis, and data analysis skills.
  • Execution focus and structure: rigor, strict attention to detail and ability to work to tight deadlines, timely identification/resolution/escalation of issues.
  • Excellent verbal and written communication skills interacting with people with diverse skills and seniority.
  • Strong relationship management skills, including partnering and consulting with internal and external stakeholders.
  • Team-building, conflict resolution, and navigating change.
  • Ability to handle uncertainty while continuing to drive assigned work with a positive, highly motivated, and with a can-do attitude.

Preferred Skills:

  • Broad-based technical background in computer networking, IT infrastructure, and IT system administration.  Experience with cloud-based architectures (including AWS and Azure) and Network Infrastructure/Servers is a plus
  • Ability to manage cross-functional teams consisting of customers, vendors, and technical architects and engineers
  • Proven ability to work with, interact with and present to members of the c-suite
  • Confident, proactive approach to managing difficult situations, conflicting requirements and schedules, and energetic people
  • Flexibility and ability to work collaboratively within a matrix environment
  • Must be able to make sound decisions based on incomplete information, while under pressure, and while maintaining project focus
  • Excellent presentation skills with a high degree of comfort with both large and small audiences
  • High level of comfort communicating effectively across internal and external organizations

Benefits and Perks:

  • Beyond an amazing, collaborative work environment, great people and inspiring, innovative work, we have some great benefits and perks:
  • Competitive salaries and all employees are bonus eligible
  • 401(k) plan
  • Company stock options to all new hires
  • 100% paid medical, dental and vision coverage for all employees and 90% paid for family, along with other wellness and disability plans
  • No limit / open Paid Time Off policy – We let you manage yourself! 

 

 

 

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